In 2024 we are shining a spotlight on the key issue of online wills.
Digital technology permeates all aspects of our lives and charities are experiencing digital transformations in every sphere of their organisations.
Over the past 3 years, Legacy Foresight collected evidence on the scale and shape of digital legacy fundraising through its consortium research programme Legacy Fundraising 2.0. To continue to support our charity members in the best way possible, we have shifted the aims and focus of our research to incorporate a wider remit of digital topics and issues affecting legacy fundraising.
Recent Legacy Foresight research has shown that 71% of 45-54 year olds and 83% of 35-44 year olds don’t have wills yet. With younger people being increasingly digital first and more likely to turn to the internet for advice and conduct their financial affairs online, it is likely that a significant proportion of new people entering the will making market will gravitate towards an online option.
Online will writing services have valuable insights about their customer base, which they share in different ways with their partner charities and the wider sector. However, there is a gap when it comes to understanding online wills from a consumer perspective.
I have found the programme extremely useful in helping to build our legacy messaging and how to make use of digital promotion for gifts in wills. Gifts in Wills Officer, Leeds Hospital Charity
Online wills through the eyes of consumers
The objectives of the research are:
We are using a range of research methods including desk research, surveys, qualitative research and expert interviews.
The programme started in January 2024, the findings will be reported to the consortium in July 2024. If you would like any further information about the programme please get in touch.
For more information, contact Claire Truswell.